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Our Shipping Policy
Shipping via express courier companies
Our some items we charge a small flat-rate fee of just $15.00 for Melbourne metro area. Regardless of the size of our product or order and regardless of the material selected. No catches and no hidden costs.
If your shipping address is beyong metro area, such as Doreen, Wollert, Mernda, and farther areas in VIC or other states, kindly contact us for the postage calculation.
As our wall art is made to order with love and carefully checked before dispatch, please allow 2-4 business days for delivery.
Returns
Return Policy
We have a 7 days return policy, which means you have 7 days after receiving your item to request a return. ( all paintings )
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
* and buyer should paid return cost
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.